Service & Support
Responses are guaranteed within 24 business hours with itemized estimates before bench work begins. Please provide complete camera model numbers or lab submission references where applicable.
Essential Guidelines
Mail-in and service protocols.
Clear parameters to ensure safe transit, transparent evaluation, and verified print approval.
Shipping
Estimates
Proofs
Secure Insured Packaging
Itemized Bench Reports
Darkroom Print Approvals
Ship mail-in repairs and film roll submissions using double-boxed containers with high-density foam or bubble wrap, fully insured for replacement value.
Every camera body and lens received at our Brooklyn bench undergoes a comprehensive mechanical inspection before any restorative work begins.
Master gelatin silver prints and pigment proofs are inspected for continuous tone and archival density before final mounting and dispatch.